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The main goal of the Psychological Support Office is to create favorable conditions for maintaining and strengthening the psychological well-being of students, faculty members, and university staff. The office provides psychological support to individuals facing difficult life situations and crises, helping them achieve emotional well-being and successful adaptation.

The organization and coordination of the psychological service are based on the following documents:

1. Kazakhstan’s Development Strategy until 2050 – a long-term vision for sustainable socio-economic growth and societal well-being.
2. The Concept of Social Development of Kazakhstan until 2030 – aimed at improving the quality of life, developing the social sector, and supporting vulnerable groups.
3. Kazakhstan’s Strategic Development Plan until 2025 – outlining key directions and priorities for state development in the medium term.
4. Kazakhstan’s National Projects – comprehensive initiatives promoting economic modernization, social sector growth, and innovation development (a total of 10 national projects).
5. The University Charter and the Development Program of "51���� Kazakh National University" for 2022–2026, defining strategic objectives in education, science, and social development.
6. Sustainable Development Goals (SDGs):
   • Social sustainability – ensuring psychological comfort and a favorable environment in the educational space.
   • Social impact – actively contributing to personal development, preventing psychological issues and crisis situations.

The Psychological Support Office works in close cooperation with various university departments, government agencies, and public organizations, ensuring a comprehensive approach to psychological well-being and social adaptation.